Frequently Asked Questions FAQ
We have compiled answers to the most frequently asked questions on this page in the hope that people will stop asking them and we can focus on baking bread instead.
1. "Do you Deliver?"
We deliver to Airdrie and Coatbridge specifically to postcode areas ML5 and ML6.
2. "I haven't received my order?" or "When will my order arrive?"
In general delivery is the the following day after you place it. So if you order on a Monday you will receive it on a Tuesday. Orders placed on a Friday, Saturday and Sunday will be delivered on the Monday, we no longer deliver on weekends.
3. "Do you have a menu?"
We don't have a menu as such however all of our available products are listed on the online shop. We are slowly increasing the range of available products. Please be patient. We have had to dramatically change the way we operate the bakery to cope with the demands of safe working due to Covid and the increased demand from you guys on certain products.
4. "When will Domino cakes be available?"
Domino cakes are very time consuming to make and very very popular with you guys. With existing demand on the bakery it is difficult to fit a production run in. We hope to offer them in the very near future but they are likely only to be available of certain days of the week. Please be aware that despite any effort in packaging and care in delivery the Domino cake is likely to arrive with a sprinkle or two out of place so please take this in to account when we start to offer Domino cakes.
5. "Do you take cash?"
At the moment it is not possible to take cash. You can order and pay for your products through our online shop only. The online shop takes card payment or Paypal.
6. "Can I order by telephone?"
I am afraid not. The bakery is not set up to take orders over the phone. Please order from our online shop. We get this question most often from our older customers who are not able to use services on the internet. We suggest you ask a family member or friend who is able to use the internet to place an order on your behalf.
7. "I ordered yesterday can I amend my order to add a product?"
The short answer is no. This is because of the way the orders are taken and produced. All of the previous days orders are combined at 4am and produced as part of a production run. A production run is where we combine all of the orders for sausage rolls (for example) and produce all of the sausage rolls in one go. If we produced the products individually we would never be able to cope with the number of orders we get. Because your order now part of the days production run, modifying your order at this point will just cause problems which will lead to mistakes and us upsetting you because we forgot something. If the change is made on the day you placed the order then in theory we could make a change but it is much easier if you simply place another order.
8. "Can we deliver to Shotts, Gartcosh, the moon.......?"
Christies has undergone a pretty radical transformation in order to do deliveries. As well as getting an shop online together (the easy part), we have had to change the way we work in the bakery (the really hard part). We are just about coping and have in general kept our core customers happy and have managed to keep the online shop open 24/7 where other bakeries have failed. For this reason it is not yet possible to offer deliveries to a broader area. We are investigating a few options to extend the service out further but we are very early in this and can't give a date when it will be available.